Terms and Conditions.

1. Acceptance of Terms

By accessing and using the services provided by Orthotic Labs LLC, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Definitions

“Orthotic Labs LLC” refers to our company, its website, and the services we offer.

“Customer” refers to any person or entity using our services.

 

3. Use of Services

Orthotic Labs LLC provides custom orthotic products and related services. Users must use our services for lawful and legitimate purposes. Users shall not engage in any activities that could harm our company’s reputation or violate any applicable laws.

 

4. Privacy Policy

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our products and services. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect:

  • Personal Information: Name, contact information, and any other details you provide when using our services.

  • Health Information: Information related to your orthotic needs and health conditions that you provide to us.

  • Payment Information: Billing and payment details to process transactions.

  • Usage Information: Data about your interactions with our website and services.

How We Use Your Information:

  • To provide and improve our products and services.

  • To process orders and payments.

  • To communicate with you regarding your orders and inquiries.

  • To personalize your experience and recommend relevant products.

  • To comply with legal and regulatory requirements.

Sharing Your Information:

  • Service Providers: Third-party service providers that assist us in providing our products and services.

  • Legal Obligations: To comply with legal and regulatory requirements.

Data Security:

  • We employ reasonable measures to protect your data, but no method of transmission over the internet is entirely secure. We cannot guarantee the security of your information.

Your Choices:

You can manage your information by contacting us. You have the right to access, update, or delete your personal information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at orthoticlabsllc@gmail.com.

 

5. Payment Policy

We accept the following payment methods: credit card, debit card, electronic bank transfers, and checks.

Invoicing:

  •  Invoices will be generated through QuickBooks and sent to the customer’s email address.

  • Invoices will include a detailed breakdown of the products and services provided, sales tax owed, along with the total amount due.

Payment Terms:

  •  Payment is due upon receipt of the invoice unless otherwise stated.

Late Payments:

  •  A late fee of 1.5% of the outstanding balance will be charged for payments not received within 30 days from the invoice date.

  • Failure to pay within 60 days may result in the account being referred to a collections agency.

Return Policy:

  •  We stand by the quality of our custom orthotic products. If you are not satisfied, please contact us within 30 days of completion of your order to discuss follow up appointments, returns, or exchanges.

Cancellations:

  •  Orders can be canceled before production begins. Customers will still be responsible for Evaluation and Assesment services. Once production starts, all charges are non-refundable. Note: Production typically begins 1-3 business days following client’s appointment.

Payment Disputes:

Security:

  •  We take the security of your payment information seriously. All payment transactions are encrypted and processed securely.

Please note that this payment policy is subject to change without prior notice. It is the responsibility of the customer to stay updated with any policy changes. Thank you for choosing Orthotic Labs LLC for your custom orthotic needs. We offer custom orthotic products and services at specified prices. Payment is required upon invoice reception. Refunds and returns are subject to our Refund Policy, which is available above.

 

6. Intellectual Property

All content, including text, images, logos, and trademarks on our website, is the property of Orthotic Labs LLC and is protected by intellectual property laws. Customers may not use, reproduce, or distribute our content without explicit permission.

 

7. Disclaimer

Orthotic Labs LLC does not offer medical advice, diagnoses, or treatment for injuries or medical conditions. Our services are not a substitute for professional medical care. Customers are responsible for understanding and acknowledging that our custom orthotics are intended for comfort and support and are not a medical solution for treating injuries or medical conditions. While we provide consultation and fitting services to gather information for creating custom orthotics, these services do not constitute medical consultations or diagnoses. We strongly recommend customers with existing medical conditions or injuries to consult with qualified healthcare professionals for diagnosis, treatment, and medical advice.

Orthotic Labs LLC strives to provide accurate and reliable information. However, we do not guarantee the accuracy or completeness of the content on our website. Customers acknowledge that they use our services at their own risk.

 

8. Limitation of Liability

Orthotic Labs LLC is not liable for any damages or losses incurred while using our products and services, including but not limited to direct, indirect, or consequential damages.

 

9. Changes to Terms and Conditions

 Orthotic Labs LLC reserves the right to update or modify these Terms and Conditions at any time. Customers are responsible for regularly reviewing our terms. Continued use of our services constitutes acceptance of any changes.

 

10. Governing Law

These Terms and Conditions are subject ot the laws and regulations of the jurisdiction in which Orthotic Labs LLC operates.

 

11. Contact Information

For any questions or concerns about these Terms and Conditions or our services, please contact us at orthoticlabsllc@gmail.com.